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Support
Write to [email protected] and I will answer personally. Please include your macOS version and what happened.
Purchases and subscriptions
- Restore a purchase: open the gear menu in the app's toolbar, then “Restore purchases”.
- Cancel or manage the monthly subscription: in the App Store, open your account, then Subscriptions, or use Apple's subscription page. Deleting the app does not cancel it.
- Moved from Monthly to Lifetime? The monthly subscription is not cancelled automatically. Cancel it as described above so you are not charged again.
- Refunds are handled by Apple: reportaproblem.apple.com.
Common questions
Why does the app ask for my Home folder? Mac App Store apps run in a sandbox, and macOS lets them see only folders you choose. Pick your Home folder once; you can change it later.
Why do the sizes differ from macOS Settings? Settings also counts APFS snapshots, purgeable space and metadata that apps cannot see. The app shows what it can trace to folders and keeps the rest as a separate System Data block.
Is it safe to press Auto clean? It only removes data that apps recreate themselves, such as caches and logs. Everything else is marked Review and goes to the Trash first.
Report a bug or suggest something
Email is fine. If you use GitHub, open an issue in the repository. Contributions are welcome too: see CONTRIBUTING.